ATEME : World-Leading provider of MPEG-4 AVC / H.264 video compression solutions

ATEME offers a wide range of services well suited for the complete life cycle of a complex video system. In that perspective, our worldwide expert teams can be involved from architecture design to support.

System Design

Our experienced engineering team benefits from its strong expertise to build the system architecture to best fit your requirements. In particular, we manage in collaboration with our customers:

System commissioning

Architecture and equipment definition

Network design

Definition of redundancy strategy

Definition of encryption means

System Integration

When the architecture is well defined, ATEME can ensure the complete integration process until the acceptance of the equipment on site:

System integration and testing

System documentation

Project management

On-site integration & deployment with your technical staff

Interoperability testing

System setting configurations

Training

The purpose of the training is to give the client’s operators enough autonomy to deal with most kinds of situations. The ATEME training defines many of the normal daily operational uses and also deals with the management of incidents requiring further support. Training is a key element to ensure continuous system operation and helps the support team to provide the best possible service to the customer.

Overview of the training agenda:

System presentation. Architecture. Inventory.

System setup: network management, compression & multiplexer settings, configuration management.

Supervision & redundancy management. Spare integration.

Breakdown management. Emergency levels.

ATEME support functioning. Contacts.

Preventive support: maintenance releases, audit report.

24/7 Support

The “ATEME Critical Support” offer is designed for the companies which need to ensure a continuity of service 24/7. This support is essential for customers where an interruption of service can have very serious consequences. It is organized around three main topics: responsiveness, anticipation and availability.

24/7 telephone assistance is accessible for resolution of critical situations

A nominative contact ensures the continuity of your relationship with ATEME. He is specifically aware of your environment and technical case history.

Access to our technical experts allows you to get quick answers for most of your difficult questions.

A helpdesk (e-mail address) is available for those who want to get technical advice, to perform adjustments and to re-examine the operating conditions.

ATEME provides attractive discount on spare parts allowing you to gain reactivity by having spare stock.

Customers will be notified with all maintenance releases, and updates will be performed by our support staff upon your approval.

We support you concerning interoperability issues even after system acceptance.

Technical audits are performed once per year in order to prevent your systems from HW failures.

Our support team can intervene immediately on your system by means of a remote management connection.

support@ateme.com